About the Workload Assessment

Measuring the workload

The Workload Assessment measures the complexity of tasks on a number of themes (rubrics). The rubric and item level results show to what extent the professional and the team have to deal with the workload. The degree of workload also determines which level of performance on one or more components is most appropriate. This assessment contains 3 domains, 10 rubrics and 35 items. Each item has four answers from low, medium, high to intensive workload.

Ensure appropriate workload

The results clarify which professionals may be at risk due to a lack of expertise level in relation to the workload and where to focus on individual, team, or organizational development. This can be taken into account in the schedule planning and when allocating professionals and students to types of care recipients. This is related to the degree of complexity of the care with the additional tasks. In addition to primary care tasks and activities, this also involves secondary activities.

The Workload Assessment provides you with insight into:  

  • the intensity of the care situation;

  • required support for patients, clients, and other people involved;

  • aggression and tension build-up among patients, clients, and those involved;

  • predictability and course of care;

  • coordination in the event of an (imminent) escalation;

  • network organization and coordination of care;

  • direction, coordination, and scaling up activities;

  • project and working groups;

  • guiding and coaching;

  • quality assurance and registration.

Workload level versus expertise level (i.e., capacity)

By merging the results of the Professionalism Performance Assessment and the Workload Assessment, the focus can be placed on the optimal skill mix, capacity mix, and function mix of a team. Identify where deployable capacity does not match the assigned occupancy standard or reference criteria. Analyze the possible causes and use the data to prevent overload due to short-term or long-term mismatch as much as possible. Also, ensure sufficient challenging complexity of care and associated professional tasks/activities. The latter is to prevent boredom on the part of the professional or insufficient use of existing competencies. It also offers challenges for further development where ambitions lie. This concerns the goal-oriented design of talent management within a team and organization. Make sure that every professional can get the most out of themselves. This is in the interest of retaining professionals within the healthcare organization.

Target group: This Frenetti Workload Assessment is for the following professionals and students: (pre)graduated nurses and care givers working or having an internship in diverse (specialised) job roles/functions in nursing and care. A Workload Assessment can also be drawn up – when applicable - for other professions.