Driving Excellence in Healthcare: Effective Performance Management with Frenetti
We are Frenetti.
Where healthcare innovation is synonymous with cost savings, quality improvement and future-proof healthcare
1. Ambition: Our goal: a healthcare system where healthcare professionals not only excel in caring for others, but are also supported in self-care and well-being. Put the focus on the healthcare professional and management, by providing them with the attention and tools they need to grow both personally and professionally.
2. Challenges in healthcare: Healthcare professionals often leave their jobs for three reasons: lack of career prospects, high workload, and social insecurity. This leads to high replacement costs (approximately €50,000 per person) and significant losses (1% absenteeism costs €1 million). Effective hospital performance management can reduce these issues by addressing the root causes of burnout and job dissatisfaction.
3. Frenetti's solution: Frenetti Online focuses on these core problems through staffing development, workload management and improving the work environment. This results in increased job satisfaction, reduced staff turnover, retainment and reduced absenteeism. Our approach has been proven to be effective, with testimonials from healthcare professionals who have experienced significant improvements.
4. Result: A step towards sustainable care, higher productivity and substantial cost savings, with the healthcare professional in the leading role.
Less outflow of nurses with the help of the Frenettiscan- FAN.
"Since we have made a professionalization with (bachelor) nurses with the help of the *Frenettiscan, the (bachelor) nurses experience more control, they show more leadership, they experience more job satisfaction, so there is less outflow." - Heleen Nap, Teammanager on the Oncology Unit, Projectleader Floor (nursing development) at Medical Centre Leeuwarden. MCL started in 2018.
A great result within the development-oriented program Floor in MCL. Started in 2018. For more information, please contact us. Marga Driessens (MCL) , Heleen van der Woude-Nap (MCL), Freda Vasse (Frenetti)
*Frenettiscan is a collective name given by hospitals for the Frenetti Professionalism Performance Assessment. FAN is the new acronym for this assessment for nurses.
Do you want to know more about the Frenetti solution?
Feel free to fill in this form and we will contact you to schedule a meeting or email us with your question to contact@frenetti.com.
Challenges in staffing levels
There is an extensive demand for care, and the complexity of care is increasing due to technological developments. At the same time, there is a shortage of skilled and qualified professionals, such as the large group of nurses working in a variety of job roles and work contexts. In times of scarcity, the urgency increases to shorten the learning time, while maintaining quality. Teams are also constantly changing. What is the most optimal nursing staff mix to deliver the requested care?
Assessment tools
Gain insight into all professionals' actual expertise level and their goal for professional development, workload and quality of their work-learning environment, such as nurses The data entered by professionals can be viewed at any time in a variety of reports. To be able to steer on actual data, it is important to update regularly, as soon as the situation changes.
Performance management
With the data provided by professionals, it is possible to analyze and discuss the actual situation and nurses’ goals and then take purposeful action. What deserves attention right now, and what can wait? Identify vulnerable groups for the benefit of well-being, job satisfaction, self-control, autonomy, career development, and work atmosphere. Prevent high nurse turnover, sick leave, nurse burnout, and other vulnerabilities when the performance level, workload, and/or the quality of the work learning environment are the cause of that. Strive for optimal nursing staff mix and nurse staffing levels through targeted nurse professional development and effective performance management in healthcare organizations.
What’s in it for you?
Nursing Staff Development based on needs and ambition which leads to retainment
Aim for more job satisfaction and retainment of nurse professionals. Investing in healthcare workers that you have is the right, sustainable, and cheaper choice. Replacing 1 FTE costs between 30,000 and 50,000 euros! The Frenetti Assessment for Nurses’ Professionalism Performance (FAN) as a Needs Assessment and Assessment for Staf Development increases nurses’ self control, increases nurse leadership, job satisfaction and as a result less outflow.
Prevent Nurse Burnout and high rate of Nurse Turnover
When using the Nurses’ Workload Assessment, you will get an overview of the healthcare professionals where there is a gap between expertise/ skills level and workload. Experience shows this is the case for about 10% of healthcare professionals: a lower expertise/skills level in comparison to their workload. With this data, you can prevent overexploitation due to a mismatch between skill / expertise level versus workload that can cause sick leave or burnout. Also, to identify which nurses tend to leave in order to prevent high rates of nurse turnover because of skills miss match: a higher expertise level in comparison to their workload.
Accelerate Nurses’ Professional Development due to shortages
The reports indicate the current level of each healthcare professional in each aspect of his or her performance level. As a result, unnecessary training and education are a thing of the past. Of course, there are trainings, courses or education that fit in with achieving the improvement goals set by the healthcare organization and education.
“I’ve never thought so much about my professionalism before.”
— Nurse
What our customers say
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"Freneti scan helps. The Haga Hospital works with development gardens and think tanks in the nursing departments. The other departments will follow later. Teams starting run the Freneti scan; a self-test that provides insight into competencies, qualities, and ambition. That is the basis for the conversation with the manager: what do you want, what are the possibilities, how can we realize them."
Source: Website VenVN
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"The completed professionalism scans show that there is a great need for training among nurses. That is why Isala allocates four years for a development program. A development program for nurses individually, but also for departments. The themes are: health, quality and safety, professional action and the nursing process. The development program is cross-disciplinary [...]."
Source: https://www.isala.nl/academie/over-de-academie/kennis-en-expertise/verpleegkundigen-nieuwe-stijl/Read the article: “ISALA: SAMEN DE BESTE ZORG GEVEN” in TVZ - Verpleegkunde in praktijk en wetenschap.
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"Extremely useful tool to map nursing abilities, professionalism of the team as well as team effectiveness. Great tool for individual nursing professionals, department heads and managers." (2016)
— M. Schouten, Manager Jeroen Bosch Academie -
"In Máxima MC we have been using the Frenetti professionalism (self)scan since 2016 and we will continue to do so in the coming years. It provides our nurses and their managers with more insight into the competencies they have, use and want to develop in the workplace. In this way, it gives substance to the development conversation that is held between manager and nurse. It also provides a good insight into where there is ambition and further development at team level. Based on this, we are working on the development of the nurses in our hospital at an individual level and at the team level."
— N. Baselmans-Lemckert, Projectleider Raad van Bestuur (2021)
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"We use this for nurses' self-assessment. Where do they stand and what competencies do they want to develop further. The scan allows them to have a more targeted development conversation with their team manager. And the team manager gets an overview of where his or her team stands." [...] You hear from nurses that it is nice that there is room for personal development."
— E. Veenendaal, Manager Kliniek (2018)
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"The professionalism scan supports the development and ambition of the individual nurse and the team, together on the road to future-proof nurses."
— M. Driessens, Senior Staffunctionaris (2021)
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"Tjongerschans has traditionally been a hospital with many MBO nurses. In recent years, we have focused on a mix of MBO and HBO graduates. You can now focus more on that."
— G. van Buiten, Sector Manager (2018)
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"The Nursing Professionalism Assessment has resulted in:
- Insight into knowledge, competencies and attitude of nursing professionals at individual and team level,
- A point of view of a nursing professional himself and how do the ambition of professionals and their organization fit together,- Insight into the relationship of team performance and intensity of care,
- Nice improvement plan per individual professional, but also connected to team learning,
- Extensive 'brackets' for an objective conversation between nurse professional and manager,
- A 360° view of what is going well and what can be improved. Gets the team on the same page about the team priorities,
- Overall awareness among nurses but also among executives/managers. A very valuable tool for personal and team growth, and for organizational development."
— L. Mulder, Manager afdeling Chirurgische Zorg (2017)
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"With this instrument, we are entering a new phase at our company and that was necessary."
— A. Huizenga, bestuursvoorzitter (2015)
“The results of the Frenetti professionalism scan at hospital level provide a clear insight into which competencies nurses feel competent and less competent."
— Dr. M. van der Cingel, NHL Stenden University of Applied Sciences / Medical Center Leeuwarden (2022)
The Frenetti Assessments
Gain insight: 'What is nurses’ actual expertise or skills level?' and 'What is their ambition or goal?'
Use current data and use data technology.
The Frenetti Platform involves data entered by nurse professionals and students. They indicate what their level is and what their ambition or goal is for professional development (i.e., next expertise level per topic). By learning to read and interpret the data, you will learn how to use it in decision-making and determine where to take action.
Results can be viewed at individual, team, and organizational levels to determine where it is necessary to learn, develop and professionalize. Find out if there is a gap between the actual and desired situation. Do this in consultation with each other to set the right direction.
““I realized there were a lot of things we never learned in school.””
Frenetti’s three step plan
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The focus is on strength-weakness analysis, expertise promotion and professionalization.
This step focuses on individual annual or development discussions and team development. Gain quick and targeted insight into 'What is your actual expertise/performance level?' and 'What is your goal?' at individual, team, and organizational levels. By working with different measurement periods, an effect and impact measurement can be made, and whether interventions have the intended result can be assessed.
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The focus is increasing job satisfaction, atmosphere, well-being, professional and staff development through shared strategic decision-making.
Identify which critical indicators to use for improvement related to capacity management and strategic training. Use data technology to set goals and take purposeful actions. Do what is important and urgent, and leave behind what wastes time, cost, and energy.
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The focus is on learning organization and knowledge sharing.
In the context of labor market shortages, it is important to reduce apprenticeship time without compromising the quality of training and education. Link strategic workforce planning and capacity management to Learning & Development. Within the learning environment on the Frenetti platform, a connection can be made with your learning content.
Beeldmateriaal in opdracht van Frenetti verzorgd door:
Maarten de Groot fotografie, info@maartendegroot.com
Myrthe Slootjes, myrthe.slootjes@gmail.com.
Evolution of Frenetti
Frenetti was founded in 2013 by Freda Vasse, an experienced professional who has had a 23-year career at the Academic Medical Center - VU in Amsterdam, from a specialized nurse in the pediatric ICU, to a practice trainer, and care innovator, to educational designer, scientist and versatile advisor.
More than ten years ago, she started within Frenetti with the development and scientific validation of the Frenetti Measuring Instruments, including the well-known Professionalism Scan for nurses and caregivers working in various roles, functions, and work contexts. In 2018, the software company was established to establish the Frenetti Online platform as a versatile measurement, learning, and optimization system. This platform has been developed with the Frenetti team and with other partners.
For universally applicable Frenetti measuring instruments, it is important to continue working on scientific substantiation, hypothesis tests, and possible explanations of findings. To ensure this, Freda conducts research as a PhD student in collaboration with the University Medical Centre Groningen (UMCG) and the University Medical Centre Utrecht (UMCU). Her PhD team consists of Prof. dr. Evelyn Finnema (1st supervisor, UMCG), Prof. dr. Marieke van der Schaaf (2nd supervisor, UMCU) and Dr. Wim Krijnen (co-supervisor, UMCG).
As part of the PhD program, Freda initiates international research to encompass a broader context and diverse perspectives. This enables us to tackle globally relevant issues within the nursing and caring profession. We are delighted to share our knowledge and expertise and collaborate with international partners, with the aim of improving healthcare on a global level, as well as promoting performance management within healthcare organizations.
